Posts Tagged ‘owners’

Shield of Protection Motorhome Owner Protection Program by Thor Motor Coach

Shield of Protection Motorhome Owner Protection Program by Thor Motor Coach

Thor Motor Coach, has expanded their industry leading “SHIELD OF PROTECTION” customer service program.  Thor Motor Coach’s Shield of Protection support now includes “SINGLE SOURCE” warranty facilitation service.

To provide a simple, quick, and easy interaction, dealers and owners will no longer need to contact individual component part manufacturers to receive pre-authorization for warranty repairs on Thor Motor Coach branded motorhomes.  Thor Motor Coach now facilitates the warranty claims on behalf of the dealer and retail owners, allowing a “SINGLE SOURCE” of contact to work with the motorhome’s component part manufacturers.

“We are continually monitoring our dealers and consumers to find out what they really desire.  A consolidated, single source warranty program is what dealers and retail owners want.  It is in Thor Motor Coach’s best interest to facilitate this warranty authorization with our valued industry partners. ”, commented Nicole Short, Director of Customer Service.

The new “SINGLE SOURCE” program started August 1, 2013.  For full details on the program, and how Thor Motor Coach can save time and frustration by helping facilitate the warranty authorizations with component manufacturers, please call 877-500-1020.

Watch a short video about Thor Motor Coach’s Shield of Protection: http://youtu.be/P02STj9TnIE?t=7m47s

For more information about Thor Motor Coach, call (800) 860-5658, visit http://ThorMotorCoach.com, or write to: Thor Motor Coach, Inc., PO Box 1486, Elkhart, Indiana 46515.

 

cartoon motorhome graphic

SUMMARY OF RECALL:
If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged. A damaged motor may lead to an unfurling of the awning.

CONSEQUENCE:
If motor damage occurs, it is possible that the awning can unfurl unexpectedly, either while the motorhome is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.

REMEDY:
The RV manufacturers will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. Manufacturers have not yet provided a notification schedule.  Owners are being instructed not to drive their vehicle until repairs can be performed.

Below is a list of RVs subject to recall.

Thor Motor Coach Recall

NHTSA Campaign Number: 13V164000
Potential Number of Units Affected: 427

Owners may contact Thor at 1-877-855-2867 or Dometic at 1-888-447-0003 for more information.

Models & Model Year(s)

  • CHALLENGER 2013-2014
  • CHATEAU 2013-2014
  • CHATEAU SPORT 2013-2014
  • FOUR WINDS 5000 2013-2014
  • FOUR WINDS SIESTA 2013
  • HURRICANE 2013-2014
  • MAJESTIC 2014
  • PALAZZO 2013
  • WINDSPORT 2013-2014

Winnebago/Itasca Recall

NHTSA Campaign Number: 13V162000
Potential Number of Units Affected: 523

Owners may contact Winnebago at 1-800-537-1885 or Dometic at 1-888-447-0003 for more information

Vehicle Make Model & Model Year(s)

  • ITASCA CAMBRIA 2013-2014
  • ITASCA IMPULSE 2013-2014
  • ITASCA SUNCRUISER 2013-2014
  • ITASCA SUNOVA 2013-2014
  • ITASCA SUNSTAR 2013-2014
  • WINNEBAGO ACCESS 2013-2014
  • WINNEBAGO ADVENTURER 2013-2014
  • WINNEBAGO ASPECT 2014
  • WINNEBAGO FORZA 2014
  • WINNEBAGO SIGHTSEER 2013-2014
  • WINNEBAGO VISTA 2013-2014

Keystone RV Company

NHTSA Campaign Number: 13V155000
Potential Number of Units Affected: 6,561

Owners may contact Winnebago at 1-800-537-1885 or Dometic at 1-888-447-0003 for more information.

Vehicle Make Model Model Year(s)

  • KEYSTONE ALPINE 2013-2014
  • KEYSTONE AVALANCHE 2013-2014
  • KEYSTONE BULLET 2013-2014
  • KEYSTONE COUGAR 2013-2014
  • KEYSTONE COUGAR HIGH COUNTRY 2013-2014
  • KEYSTONE ENERGY 2013
  • KEYSTONE HIDEOUT 2013-2014
  • KEYSTONE LAREDO 2013-2014
  • KEYSTONE MONTANA 2013-2014
  • KEYSTONE MONTANA HIGH COUNTRY 2013-2014
  • KEYSTONE MONTANA MOUNTAINEER 2013-2014
  • KEYSTONE OUTBACK 2013-2014
  • KEYSTONE PASSPORT 2013-2014
  • KEYSTONE RAPTOR 2013-2014
  • KEYSTONE RESIDENCE 2014
  • KEYSTONE SPRINGDALE 2013-2014
  • KEYSTONE SUMMERLAND 2013-2014
  • KEYSTONE SYDNEY 2013-2014

 

Silverado by Bighorn - Fifth Wheel

Silverado by Bighorn

   HEARTLAND / BIGHORN SILVERADO 2012-2013
     HEARTLAND / ELKRIDGE 2011-2012
Manufacturer: HEARTLAND RECREATIONAL VEHICLES, LLC Mfr’s Report Date: AUG 27, 2012
NHTSA CAMPAIGN ID Number: 12V417000 NHTSA Action Number: N/A
Component: EQUIPMENT
Potential Number of Units Affected: 7
Summary: 
Heartland RV (Heartland) is recalling certain model year 2011-2012 Elkridge and model year 2012-2013 Bighorn Silverado fifth wheel vehicles. Certain vehicles manufactured with liquid propane (LP) generators may have the LP supply line connected incorrectly to the generator.
Consequence: 
If the LP supply line is connected incorrectly, the generator may vent liquid propane into the generator compartment. In the presence of an ignition source, the vented propane can result in an explosion.
Remedy:
Heartland will notify owners and dealers will inspect and correct the LP supply line fitting as necessary, free of charge. Heartland has not provided a notification schedule. Owners may contact Heartland at 1-888-262-5992.
Heartland RV’s safety recall number is 99-01-09. Owners may also contact the National Highway Traffic Safety Administration’s Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to www.safercar.gov.
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