Posts Tagged ‘Mike and Shirley Groseclose’

Owners, Mike and Shirley Groseclose (seated) and staff of Buckeye Lake/Columbus East KOA.

Owners, Mike and Shirley Groseclose (seated) and staff of Buckeye Lake/Columbus East KOA.

Buckeye Lake/Columbus East KOA owners Mike and Shirley Groseclose have always used every tool at their disposal to better understand their guests. That effort has led to four consecutive KOA Founder’s Awards, along with impressive customer service scores from their campers, according to a news release.

That deep understanding of their guests led the Grosecloses to make the decision to transform their campground in central Ohio into a KOA Holiday park.

“We’ve used all of KOA’s camper feedback tools to learn about and implement the amenities our campers want. We have always been pro-KOA and one of the first ones to implement any of the programs. We’ve tried to adopt whatever KOA moves forward with,” said Mike Groseclose.

The Grosecloses have kept their campground modern, updated, and loads of fun, making their qualification as a new KOA Holiday – which focuses on providing great family camping experiences for all ages – an easy transition. “We’ve put in state-of-the-art restrooms and RV patio sites, as well as a jumping pillow, shuffleboard, and golf,” says Mike.

Although the facilities and amenities are impeccable, Mike credits the campground’s staff members as the biggest reason campers return to the KOA, “We are so proud of our employees. They are some of the best people we could hope for. Our guests love them and it shows in their comments.”

Also announced

Bill and Barbara Olendorf, owners of the Kampgrounds of America Inc. (KOA) in Point South, S.C.,

Bill and Barbara Olendorf, owners of the Kampgrounds of America Inc. (KOA) in Point South, S.C.,

Bill and Barbara Olendorf, owners of the Kampgrounds of America Inc. (KOA) in Point South, S.C., added the new KOA Journey brand to their campground. KOA Journey is one of three new brand categories being added to KOA’s 485-campground system in North America.

KOA Journey campgrounds offer campers a convenient, clean and restful stop during their travels, helping them enjoy the rest of their journey.

“The decision to move forward with KOA’s brand positioning effort comes from our desire to keep our business cutting-edge,” said Bill Olendorf. “Progress and evolution is vital in meeting our guests’ expectations and needs. We expedited the transition because it gives us focus, so we can serve our campers’ specific desires and create memorable stays. We are striving to make our great campground even greater.”

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