Posts Tagged ‘Flying J’

The evolution of the company formerly known as Affinity Group Inc. (AGI) continues.

The name of the company was changed on May 2 to Good Sam Enterprises LLC, and today during a conference call to bondholders, CEO Marcus Lemonis offered the public a new description of the company.

He said the company could best be described as “a financial services company that has some clubs and magazines as marketing tools.”

“Roadside assistance is the No. 1 service offered by the company today. Roadside assistance has become the product of the day,” he explained.

Good Sam offers road assistance to nearly 500,000 RV, car and truck customers and is close to announcing major private label insurance programs with Flying J (400,000 in its database) and NASCAR (72 million fans nationwide) and is in negotiations on establishing similar programs with leading RV builders Thor Industries Inc. and Winnebago Industries Inc., Lemonis said.

In preparation for the expected membership increase, Good Sam previously announced it has hired senior industry executive Ed Thor as vice president of business development. Thor joins the company after serving for more than 10 years with Coach-Net, a roadside assistance company focused on serving the manufacturers and dealers.

The swing toward the financial services emphasis would be a major redirection for the company which had been best known in recent years for its magazines and club member services.

Lemonis was named CEO less than a year ago but since that time, the company has disposed of six or seven businesses (primarily magazines) deemed not in the core focus.

In its quarterly report filed on Thursday (Nov. 10), the company reported revenues of $128.6 million for the third quarter of 2011 increased by $4.0 million, or 3.2%, from the comparable period in 2010.

Net income in the third quarter of 2011 was $2.0 million compared to $1.8 million for the same period in 2010.

For the nine months, revenues were $362.3 million, an increase of $0.6 million, or 0.2%, from the comparable period in 2010. Net income during the nine-month period was $4.6 million compared to a net loss of $6.2 million for the same period in 2010.

“We feel very good where our business is at today,” Lemonis said.

He said getting the company’s sales, general and administrative costs down has been a primary focus this year. Approximately 100 employees were let go this year from the organization, and Lemonis anticipates no more than a dozen or 15 additional layoffs systemwide.

He noted that the company incurred in the third quarter health insurance costs totaling $600,000 above the third quarter in 2010.

The company also has incurred severance costs this year as well as costs associated with the businesses it sold, he added.

Lemonis concluded saying he would be visiting with investors in California and New York in the coming weeks to expand upon certain details contained in the company’s financial report.

The company intends to make a replay of the conference call available through Nov. 23. The replay may be accessed by logging onto:

Pilot Travel CenterKNOXVILLE, Tenn. — Pilot recently announced two new locations: one in Haines City, Fla., and one in Morgantown, W. Va., which will open June 22. These sites represent the newest additions to the Pilot Flying J family of more than 550 travel centers and travel plazas in the United States and Canada.

The new, 12,462-square-foot center in Haines City is on U.S. Highway 27 and features eight fuel islands and seven diesel islands, along with a restaurant and a wide variety of convenience items. The new facility features high-speed fuel pumps that provide faster flow so customers can refuel quickly.

“We hope that Haines City area residents and fleet customers will enjoy the convenient location of our new Pilot Travel Center,” said Jimmy Haslam, president and CEO of Pilot Flying J. “The center will serve this community through products and services, as well as contribute to the local economy through jobs and tax revenue. And we’ll fill the needs of those carrying goods to communities across the nation.”

The Haines City center includes a Denny’s restaurant; restrooms; pay phones; fax and copy services; Western Union; a UPS drop box; an ATM; check-cashing services; lottery and Lotto tickets; an arcade area; general merchandise for professional drivers and highway travelers; an RV dump station; and bulk propane.

In addition to diesel fuel, professional drivers have access to such services as a CAT scale, laundry services, seven automated showers and 76 parking spaces for trucks. The Haines City location also features a driver kiosk, so professional drivers can get in and out of the store quickly and be on their way.

As with all other Pilot Flying J locations, the Haines City travel center honors the new Frequent Fueler Advantage card and continues to honor points accumulated on the Frequent Fueler, RV Real Value Card and Driver Payback cards. Pilot and Flying J merged last year, and both brands are still available on U.S. highways.

The new travel center in Morgantown, W. Va., is 7,662-square feet and located at 2309 Smithtown Rd., off Interstate 79 at Exit 146. The new location features three fuel islands and seven diesel islands, along with a wide variety of convenience items. This facility also features high-speed fuel pumps.

The Morgantown travel center includes Carvel Ice Cream; Cinnabon; restrooms; pay phones; fax and copy services; Western Union; an ATM; lottery and Lotto tickets; an arcade area; and general merchandise.

Pilot Travel Centers LLC and Flying J Inc. announced today the completion of the merger of the two companies, creating an expanded network of more than 550 interstate travel centers and travel plazas focused on superior customer service and enhanced offerings for professional drivers and traveling motorists.
The new company, to be called Pilot Flying J, now operates in 43 states and six Canadian provinces and employs more than 20,000 people.  It is one of the top 10 privately held companies in the United States.
“We are now one great company, two great brands,” said  Pilot Flying J President and CEO Jimmy Haslam. “Our new organization is a combination of two of the best-known brands in the travel center industry, both with strong family histories and shared values.
“So, whether you are a professional driver, a trucking company, a business traveler, a family on vacation, or a nearby resident, our new company is ready to serve your interstate fueling, dining or other consumer needs. We look forward to a bright future as our customers’ preferred stop for highway hospitality.”
According to Crystal Call Maggelet, chairman of the board of Flying J: “The merger is a historic moment in our industry. It will be exciting to see our more than 550 locations come together, providing a complete North American network of travel centers. Our customers will benefit through new and expanded services. Outstanding customer service will continue to be a top priority at the new company.”
Customers still will see the Pilot and Flying J brands on signage at the interstate facilities.
Other plans call for enhanced restaurant offerings with national brands in all locations. Brand additions to Flying J locations in the new network include Denny’s, Subway and Pizza Hut. In addition, there will be upgrades to drivers’ lounges, new gasoline and diesel pumps, enhanced showers and remodeled restrooms at many locations.
Pilot Flying J is selling 26 locations to Love’s Travel Stops & Country Stores as required by the Federal Trade Commission as a condition for the merger. For a list of the affected locations and for additional information about the merger visit
For more information about Pilot Travel Centers, visit, and for more information about Flying J, visit
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