Posts Tagged ‘CrossRoads RV’

Don Emahiser, President of CrossRoads RV, announced CrossRoads RV’s new service/support program today, the 12-Point Promise, which became effective September 1, 2012.

 

CrossRoads RV Sahara fifth wheel

CrossRoads RV Sahara fifth wheel

“We took a look at our current warranty process from the point of view of the dealer and the retail owner. We realized it could be improved. So we did,” states Emahiser. “The result is a genuine warranty package which allows CrossRoads dealers to provideworld-class service to their customers.”

The 12-Point Promise Program provides a comprehensive platform for all aspects of owner satisfaction from delivery to maintenance to service. It will also benefit existing customers as CrossRoads dealers are better prepared to service their needs. Complete information on the 12-Point Promise will be rolled-out at the upcoming Thor Open House September 18th through 20th at the RV Hall of Fame in Elkhart, Ind.  

Emahiser notes, “We truly believe the 12-Point Promise program is a tremendous value to CrossRoads dealers. Ultimately we want ‘the happiest owners on earth,’ and that is the end game of this new CrossRoads initiative.”


Syracuse, Ind. – Redwood RV, Inc., a division of CrossRoads RV based in Topeka, Ind. has purchased the intellectual property of Carriage, Inc. today at auction from Ohio-based Myron Bowling Auctioneers. Carriage had been headquartered in Millersburg, Ind since 1968 and built high-end fifth wheels under the Cabo, Cameo, Carri-Lite and Royals International brands.

“We are excited about this purchase,” said Don Emahiser, President of Redwood and CrossRoads. “We’ve hired key Carriage talent—from production, to purchasing, IT and sales. I doubt that any other manufacturer has attracted more. They have been placed throughout our organization, from senior management to entry-level positions.

The management team at Redwood and CrossRoads believes the acquisition of not only the Carriage name but also the hiring of many of its previous employees will make the companies uniquely positioned to be the best stewards of the Carriage legacy. “We strongly feel that the RV Industry needs its historic brands, so we look forward to bringing this iconic name back to the marketplace,” Emahiser added.

Details of the acquisition and specific plans for the Carriage name and brands will be disclosed in the near future according to a company spokesperson.

Redwood RV manufactures and markets mid-priced fifth wheels and luxury fifth wheels designed specifically for full-time living. Redwood fifth-wheels range from 34 to 40 feet and are available in eight floor plans with MSRPs starting around $80,000.

Redwood and CrossRoads are subsidiaries of Thor Industries, Inc., (NYSE: THO), the world’s largest manufacturer of recreational vehicles.

Vehicle Make / Model:     Model Year(s):
     CROSSROADS / ELEVATION
    2012
     CROSSROADS / RUSHMORE
    2012
Manufacturer:
CROSSROADS RV
Mfr’s Report Date: JAN 24, 2012

NHTSA CAMPAIGN ID Number:
12V023000

NHTSA Action Number:

N/A

Component: WHEELS:CAP/COVER/HUB Potential Number of Units Affected: 172 Summary:

CROSSROADS RV IS RECALLING CERTAIN MODEL YEAR 2012 RUSHMORE AND ELEVATION RECREATIONAL VEHICLES MANUFACTURED FROM JUNE 1, 2011, THROUGH JANUARY 12, 2012, WITH PANTHER STYLE 16” 8-LUG ALUMINUM WHEELS. THESE VEHICLES HAVE BEEN MANUFACTURED WITH AN INCORRECT WHEEL CENTER CAP. THE CENTER CAP THAT WAS ASSEMBLED WITH THE TRAVEL TRAILER DID NOT PROVIDE ADEQUATE CLEARANCE TO ALLOW THE WHEEL TO FULLY SEAT ON THE HUB FACE OF THE AXLE. THIS CAN RESULT IN A WHEEL BECOMING LOOSE AND POTENTIALLY COMING OFF OF THE TRAILER.

Consequence:

A WHEEL SEPARATION CAN LEAD TO LOSS OF CONTROL OF THE TRAILER INCREASING THE RISK OF A CRASH, SERIOUS INJURIES, OR DAMAGE TO OTHERS.

Remedy:

CROSSROADS RV WILL NOTIFY OWNERS, AND REPLACE THE CENTER CAPS FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING FEBRUARY 2012. OWNERS MAY CONTACT CROSSROADS RV AT 1-888-226-7496.

Notes:

OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION’S VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO HTTP://WWW.SAFERCAR.GOV .

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