Posts Tagged ‘campground reservation system’

Campsite at a Tennessee State Park

Campsite at a Tennessee State Park

Tennessee state parks on Wednesday (March 20) unveiled its new customer-friendly campground reservation system, offering visitors the ability to reserve campsites at 35 state parks up to one year in advance of their planned stay.

Reservations can be made online, by visiting the park’s office or by calling an individual park during regular business hours.

“Traditionally, campers have had to rely on obtaining their favorite camping spot on a first-come, first-served basis,” said Tennessee Department of Environment and Conservation (TDEC) Commissioner Bob Martineau. “With the new reservation service, visitors will be offered more ease and convenience when it comes to their park stay.”

To check availability and reserve campsites online or via phone, visitwww.tnstateparks.com/reservations for a complete list of available campgrounds and phone numbers or visit the online site directly athttps://tnstateparks.itinio.com/. Campers can select the state park they wish to visit, arrival/departure dates, and their preferred campsite. Visitors may reserve up to five sites per reservation.

The online system features a campground map, offering photos and prices for each individual campsite. Tennessee state parks’ campsites are very popular, so campers are encouraged to check availability through the new online system or by calling the park before departing on a trip.

“Campers who enjoy using state park campsites have requested an advance reservations system for many years, as well as online capabilities,” said TDEC Deputy Commissioner Brock Hill. “The implementation of this great, new system is just one of the many ways we are providing additional or upgraded services to our customers. We wanted to make it easier for our visitors to make their plans, while adding an additional layer of customer-focused service for our guests.”

Tennessee state parks implemented the program using a phased approached, beginning in late 2012 to ensure the appropriate training could take place and any issues or concerns could be addressed before formally launching the new reservation system. Over the course of the last several months, state parks have been gradually added to the roster.

The new campground reservation system joins several new initiatives launched by TDEC over the last two years for park visitors on the go, including the Tennessee State Parks 75th Anniversary microsite, a Geographic Information System (GIS)-based recreation “finder,” and the new Tennessee State Parks Pocket Ranger mobile phone application.

Hill added that online reservations for inns and some cabins have been available for visitors for several years, but adding the campground system was one that required a bit more effort in terms of program design and operations.

After a competitive bidding process, Arizona-based Rev’d Up Inc. was selected to build and host the new campground reservation system and will continue overseeing the project as part of a five-year contract. A minimal $3 reservation fee (per campsite reserved) was added as part of the overall implementation and will help offset costs of the new system.

“Charging fees for campsites is really an industry standard and are either identified as an actual reservation fee or the fee is absorbed in the overall costs of a particular campsite,” said Mr. Hill. “Camping at Tennessee State Parks is still a bargain with prices for traditional campgrounds ranging from $14 for sites without electrical or water hookups to $25 for full hookups.”

Tennessee’s 54 state parks and 82 state natural areas offer diverse natural, recreational and cultural experiences for individuals, families or business and professional groups. State park features range from pristine natural areas to 18-hole championship golf courses. For a free brochure about Tennessee State Parks, call toll free at 888 867-2757. For upcoming events at Tennessee State Parks, please visit the state parks website at www.tnstateparks.com.

Minnesota’s troubled campground reservations system for state parks relaunched smoothly Thursday (March 22), officials said.

The system crashed shortly after launching March 1. Officials had expected to take 4,500 reservations in the entire day when it was overwhelmed with 4,500 hits in its first hour.

On Thursday, it averaged only about 100 to 130 visitors an hour for the first few hours, said Courtland Nelson, director of the Parks and Trails Division of the Department of Natural Resources, who told reporters he was “quietly pleased.”

Users created about 400 new accounts and made a little over 125 reservations by mid-afternoon, and the system never reached capacity, he said.

Under the DNR’s phased relaunch plan, reservations were accepted Thursday for arrival dates through April 21. From Friday through Sunday, they will be accepted through May 12. A bigger test will come Monday when sites can be reserved through the Memorial Day weekend, Nelson said. More dates will be added through April 2, when system will start taking reservations for a year in advance.

The new system adds features the old system lacked, including the ability to let campers view pictures of individual campsites before selecting them.

Participants in Kampgrounds of America Inc.’s (KOA) popular KOA Work Kamper Program will be heading to the Stockton/Delta KOA Campground in Lodi, Calif.ifornia, on Sept. 30 for a Work Kamper Boot Camp.

The well-attended training event gives KOA Work Kampers an opportunity to hone their skills regarding KOA campground operation practices, as well become familiar with KOA’s proprietary KOA KampSight computerized campground reservation system, according to a news release.

The KOA Work Kamper Program has grown rapidly in the past five years to now include approximately 1,800 trained teams. Work Kampers are able to search for available jobs at KOA campgrounds throughout North America via thewww.WorkAtKOA.com website. The site allows Work Kampers to post their resumes and search all jobs posted by KOA owners.

All KOA Work Kampers are invited to attend the full-day, free Boot Camp. To become a KOA Work Kamper, visit www.WorkAtKOA.com. The cost of the program is $35 per year, and allows Work Kampers full access to resume management, job postings, online training webinars and on-site training such as Boot Camps.

For more information on the KOA Work Kamper Program, call (800) 562-0899 or email welovekamping@koa.net.

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