Posts Tagged ‘appliances’

Manufacturer: FOREST RIVER, INC. Mfr’s Report Date: JUL 13, 2012
NHTSA CAMPAIGN ID Number: 12V341000 NHTSA Action Number: N/A
Component: EQUIPMENT
Potential Number of Units Affected: 850
Summary:
  Forest River is recalling certain model year 2005-2011 Berkshire and Charleston Motorhomes, equipped with an IOTA ITS-50R transfer switch. These switches may experience heat related failures when exposed to elevated electrical loads associated with RV use in higher ambient temperatures. The failure may lead to an increased risk of electrical damage to other appliances.

Forest River Berkshire Motorhome

 

Vehicle Make / Model: Model Year(s):
     BERKSHIRE / 360FWS 2005-2011
     BERKSHIRE / 360QS 2005-2011
     BERKSHIRE / 390BH 2005-2011
     BERKSHIRE / 390FL 2005-2011
     BERKSHIRE / 390QS 2005-2011
     BERKSHIRE / 390RB 2005-2011
     BERKSHIRE / 390TS 2005-2011
     BERKSHIRE / 410QS 2005-2011
     CHARLESTON / 360QS 2005-2011
     CHARLESTON / 360TS 2005-2011
     CHARLESTON / 400QS 2005-2011
     CHARLESTON / 400TS 2005-2011
     CHARLESTON / 405QS 2005-2011
     CHARLESTON / 410DST 2005-2011
     CHARLESTON / 410FK 2005-2011
     CHARLESTON / 410FS 2005-2011
     CHARLESTON / 410FWS 2005-2011
     CHARLESTON / 410LR 2005-2011
     CHARLESTON / 410QS 2005-2011
     CHARLESTON / 430BH 2005-2011
     CHARLESTON / 430QS 2005-2011
     CHARLESTON / 430RB 2005-2011
Consequence:
  Continued use of the vehicle without replacing the transfer switch increases the risk of fire, personal injury, and property damage.
Remedy:
  Forest River will notify owners, and dealers will replace the Iota ITS-50R transfer switch, free of charge. The recall is expected to begin during August 2012. Owners may contact Forest River at 1-574-295-8749.
Notes:
  Forest River’s recall campaign number 40-712. Owners may contact the National Highway Safety Administration’s Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to HTTP://WWW.SAFERCAR.GOV.

 

The program requires every motorhome to pass a 200+ point Inspection before it ships to the dealership.

Thor Motor Coach rolled out their “Gold Star Inspection” program today. The new program requires every motorhome to pass a 200+ point Gold Star Inspection before it ships to the dealership. In addition, after the dealer accepts delivery of each coach they will be contacted by a Thor Motor Coach Customer Service Representative. The Gold Star Inspection will include testing of the appliances, LP, electrical, heating, air conditioning and water systems. Each coach will also undergo a road test, high pressure 360 degree rain test, and a detailed review of the coach’s fit and finish.

“Requiring every motorhome we manufacturer to pass our extensive Gold Star Inspection process gets us closer to our goal of a ‘zero-defect’ coach. Our dealers need to know that when they are receiving a Thor Motor Coach product it’s in show ready condition.” – Bill Fenech President and CEO of Thor Motor Coach. Bill went on to say “The dealer’s feedback from the Gold Star Inspection program will be instrumental. It provides us the opportunity to be pro-active with our quality control and customer service efforts, and allows us to make improvements immediately”.

“The personal contact with each dealership is another way for us to let our dealers and customers know that Thor Motor Coach is committed to building a quality product while providing the best service experience in the industry”, stated Janaé Kurtz Vice President of Customer Service for Thor Motor Coach.

More details are available at the Thor Website

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