Archive for 2012

The Recreation Vehicle Dealers’ Association (RVDA) presented Prime Time Manufacturing, North America’s fastest growing RV company, with the prestigious Quality Circle Award for the third straight year in a ceremony kicking off the 2012 RVIA trade show in Louisville, Kentucky.

Four Prime Time brands –

Crusader Fifth Wheel RV 1000th unit dilivered

Mark Clay (L), General Manager, is shown with Jim Hicks, President of Southern RV Supercenter

, LaCrosse, Sanibel, and Tracer – were recognized for scoring 80 percent or above in overall dealer satisfaction as measured by RVDA’s Dealer Satisfaction Index (DSI) survey.

“Earning the Quality Circle Award is a tremendous honor for our team here at Prime Time Manufacturing,” said president Jeff Rank. “We have over 350 employees that are 100% focused on providing industry-leading product, sales support, and customer service to our dealers and retail consumers.  Their hard work and commitment is evident each and every day as we deliver a fantastic ownership experience to thousands of Prime Time customers.  We sincerely thank our valued dealer-partners for honoring us with this prestigious award.”

The DSI survey, which determines the Quality Circle Award winners, rates manufacturers’ performance in eight core areas: vehicle reliability/quality, parts support, dealership warranty support, vehicle design, sales support, sales territory, competitive price/value, and overall dealer communications.

Equity LifeStyle Properties LogoToday Equity LifeStyle Properties, Inc. acquired two properties, Victoria Palms Resort and Alamo Palms, in the Rio Grande Valley, Texas. The two properties contain approximately 1,765 sites on approximately 175 acres for a stated purchase price of $25.0 million. The Company funded the purchase price with available cash.

Victoria Palms is an age restricted 1,122 site property with 270 manufactured home sites and 853 RV sites. Alamo Palms is an age restricted 643 site property with 293 manufactured home sites and 350 RV sites. The Acquisition will compliment ELS’ South Texas portfolio of eight properties and 5,100 sites and further strengthen its presence in the market.

Good Sam Club LogoGood Sam Enterprises announced that it has extended its long-term business agreement with Allstate Roadside Services into 2019. Good Sam Roadside Assistance has contracted with Allstate Roadside Services to provide customers with exceptional multi-layered roadside assistance protection by keeping RVs and household vehicles protected in the case of roadside breakdowns. Both companies have been committed to customer satisfaction by dispatching the best, most efficient and professional towing and repair companies in the U.S. and Canada to ensure that vehicles are handled properly and safely.

Commenting on the business agreement signed with Allstate Roadside Services, Marcus Lemonis, Chairman and CEO of Camping World and Good Sam, said, “I am very pleased with our expanding relationship with Allstate Roadside Services, which will provide customers with the most comprehensive roadside service in the marketplace. Our main focus will always be exceeding our customers’ expectations and only providing service we can confidently stand behind.”

Over the past year Good Sam Roadside Assistance has improved and greatly expanded its customer service ratings by lowering wait times, providing continued education and training of their dispatch agents and expanding their relationship with a network of 30,000 tow and service providers. Good Sam Roadside also maximized the quality parts and service of their 100-location network of Camping World Accessory and Service Centers across the U.S. to assist their customers with preventative maintenance tips and services thus propelling Good Sam Roadside to be the leading RV roadside assistance product in the country.

“Allstate approached us regarding an extension and after receiving positive customer feedback and an increased approval rating, it made sense to extend our relationship,” Lemonis said of the collaboration which was first established in January 2011. “Good Sam management and Good Sam customers demand the highest customer service levels in the industry and Allstate shares a similar philosophy and focus on quality customer service. Together we will continue to focus on reaching 100% customer satisfaction.”

“Our launch together was very positive, and both companies feel we have built good momentum. Extending our relationship with Good Sam Ventures is something which makes Allstate Roadside Services extremely proud,” said Anthony Royer, President of Allstate Roadside Services.

Benefits of the Good Sam Roadside Assistance program include 24/7 toll-free dispatch, unlimited distance towing, dispatch of a mobile mechanic, and roadside services such as battery jump-starts, flat tire service and fuel and fluid delivery. Good Sam Roadside Assistance also utilizes Caller Locator Technology to pinpoint a member’s exact location when they break down. Vehicles covered include one RV and all your household cars, minivans, SUVs, pick-ups trucks, motorcycles and boat trailers. Good Sam Roadside Assistance members can also visit any Camping World SuperCenter for free 22-point unlimited RV inspections.

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