Lance is a recipient of two separate Dealer Satisfaction Index (DSI) Awards for 2013 presented to Lance at the RVIA Louisville show by RVDA president Jeff Hirsch. This year the Company was honored with this prestigious award for both their truck camper and travel trailer lines.
Jack Cole, President of Lance Camper had this to say: “We’ve been committed to quality for almost a half a century and this honor not only confirms all of our efforts; but further motivates us to achieve new levels of excellence.”
Lance Camper is known for quality and leading edge designs and production techniques. With extensive customer feedback and interaction with dealers; products evolve based from “on-the-ground” input. The result is products that address customer needs and demands, and dealers’ concerns for quality.
Gary Conley, National Sales Manager for Lance Camper adds: “We are constantly striving to achieve new levels of quality. The input we receive is key in developing products that are timeless. In fact, while we are penetrating new markets and first time buyers, Lance still benefits from word-of-mouth referral. The Company is also proud that we have customers that have owned numerous Lance RVs.”
The DSI survey report data is comprised of the input from dealers from a series of questions related to sales support, territory, design, reliability/quality, competitive price/value, parts support, warranty support and overall dealer communications.
The most “Ultimate Question”, “How likely would you be to recommend this brand to another dealer friend to handle at their dealership?” While the industry average is 32.1%*, all Lance brands score 72.2%*. In addition, All Lance brands are up 25.8%* over last year whereas the industry average is only up 14.4*.
“Lance is a true leader in every respect,” says Conley adding: “The numbers show Lance preference at our dealers, which means happy customers and a great referral base. We expect to see this trend continue well into the future.”
The National Association of RV Parks and Campgrounds (ARVC) recognized the achievements of top private park operators, state associations and industry volunteers Thursday during its annual Outdoor Hospitality Conference and Expo in Knoxville, Tenn.
Park of the Year awards were given to RV parks and resorts based on several criteria, including customer service, employee training, operational excellence, national directory ratings and community service. Winners included:
- Small Park of the Year: Big Meadow Family Campground, Townsend, Tenn.
- Medium Park of the Year: Shelby / Mansfield KOA, Shelby, Ohio
- Large Park of the Year: Santee Lakes Recreation Preserve & Campground, Santee, Calif.
- Mega Park of the Year: Sun-N-Fun RV Resort, Sarasota, Fla.
Parks that made exemplary efforts to become environmentally friendly received ARVC’s Plan-It-Green award. The winners included:
- Big Creek RV Park in Annapolis, Mo., which received the award in the small / medium size park category.
- Santee Lakes Recreation Preserve & Campground, Santee, Calif.
Based in Denver, Colo., the National Association of RV Parks & Campgrounds is the only national trade association exclusively representing the interests of privately-owned RV parks, resorts and campgrounds. Membership is comprised of RV park and campground owners and operators, industry suppliers, franchisers and others committed to promoting the growth and welfare of the RV park and campground sector of the outdoor hospitality industry through development and implementation of legislative, regulatory, educational and promotional programs and activities. ARVC is a not-for-profit 501(c)6 organization. Visit www.arvc.org for more information.
LITTLETON, NH — Joseph and Barbara DiPierre, owners of Crazy Horse Campground, continue to believe they are correct in their appeal to the zoning board. Even with the feeling that right is on their side, the DiPierre’s may give up the struggle.
Starting in August 2012, the couple sent several letters to the town regarding their belief that Wal-Mart needed a special exception to allow camper and RV parking.
Via phone last week, Barbara DiPierre said the effort has been long and expensive. “It has already cost us $6,000,” DiPierre said.
After a series of correspondence with zoning officer Christopher Hodge, the DiPierre’s filed an appeal with the zoning board in September. They wanted the board to overturn Hodge’s decision that Wal-Mart was not in violation of town zoning rules by allowing RV parking on its Meadow Street lot.
The reason the fight may be abandoned, DiPierre said, was a sense the couple can’t win.
Editor’s note: I’ve written two editorials regarding campground/RV park owners dislike of RVers parking at Walmart and other locations.
Read the latest editorial: RV Park & Campground Owners are Whining Again!
I would like to know what you think about this. Please post your comments below.